Premier Dental Care in Colorado Springs, Colorado

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• A J

  Posted Oct, 04 2019

  This whole office is super unprofessional and shady. My mom had been going to this dentist for almost 10 years. I had started going here too when my regular dentist relocated. I was happy with this office as far as my cleanings. After seeing this dentist for about a year I had to get a root canal on one of my back teeth. The receptionist called me about a week later with the quote, I was going to have to pay $125 out of pocket after insurance. I scheduled my appointment and also had my mom call . When I get to the back AFTER my mouth is already numb the assistant was explaining everything they were going to do, it sounded like way more work than what I was told on the phone. So I asked, ok and all this is only $125 out of pocket? She looked at me funny and had to go double check with the front desk. She comes back to inform me that I would have to pay $500 for that visit. Of course I wasn't prepared to pay $500 vs $125 that I was quoted. Long story short he still only did the root canal without a crown. NOW my insurance won't cover a crown because apparently he didn't do the root canal right.
  
  Now I would LOVE to think that this dentist wouldn't purposefully mess up a root canal, knowing that insurance won't cover the crown now. I feel this was purposefully because the dentist started being rude to me as if this was my fault that his STAFF gave us misinformation. The reason my insurance won't cover it is because it's an improper root canal. Whether this was an accident or not it's extremely inconvenient and costing me thousands of dollars. I wouldn't recommend this dentist to anyone as they are extemely petty when you don't allow them to try and scam you.
• Phil Johnston

  Posted Jun, 28 2019

  My wife & I recently moved to Colorado Springs. We were referred to Premier Dental Care by one of my wife's friends. My first visit was yesterday. When I called to make an appointment, I was duly impressed by the manner in which my call was handled. The first representative with whom I spoke is Lanna. She answered my many questions in a very personable and professional manner. She transferred me to Deborah who actually scheduled my first visit. Deborah was very courteous, worked with me to schedule the appointment, discussed my insurance coverage and provided me with excellent directions to their facility.
  
  I failed to obtain the name of the representative who greeted me at the counter when I arrived for my appointment. She was courteous and helpful as I completed the new patients forms.
  
  I watched several members of their team greet patients who arrived after I did or those who were called for their appointments before I was. Without exception, each staff member greeted each patient by name and in a friendly manner.
  
  Dr. Michael Harris and his assistant, Jane, were very courteous and explained the steps they were taking to get me oriented as one of their new patients. I enjoyed their casual yet professional manner during our conversations. Although I'm not a person who dreads dental or medical appointments, I'm certain they could put anyone at ease. Jane was assisted at one point by another assistant whose name I failed to obtain. This lady was very courteous and appeared to also be very skilled with her duties.
  
  I don't write reviews as often as I should, but I wanted to be sure to share my "first contact" and "first visit" experiences at the Premier Dental Care. It probably seems peculiar that I would write that I'm looking forward to returning for further dental care - but it's true. I appreciate courteous and friendly contact when I visit anywhere. I certainly enjoyed my contact with the members of the Premier Dental Care team yesterday.
  
  I am very grateful for the referral that my wife received from her friend. She did our family a big favor.

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